Questions & answers
Questions Winnipeg homeowners ask about windows and glass
Straight answers to what people here ask most: ice on the glass in a cold snap, fog between the panes, hail, rebates and what moves a price. We're a free referral service that connects you with independent local glass pros, so nothing on this page is trying to sell you a window. If your question isn't here, send it with a photo.
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Frost, fog and failed seals
Most winter window worries start here. Work out which side of the glass the moisture is on before you call anyone.
Is frost on the inside glass at −30 a sign my windows are failing?
Not usually. Room-side frost forms when warm, humid indoor air meets glass chilled by a cold snap, and it scrapes or wipes off. Treat it as a humidity and air-flow problem first. The frost versus fog guide covers what to change indoors.
How can I tell whether the fog is inside the sealed unit?
Wipe both sides with a dry cloth. If the haze stays, it's between the panes and the edge seal has let air in. Fog that comes and goes with the weather, or a white film that never clears, means the same. A sealed unit won't dry out on its own.
Does a fogged window mean the whole window has to go?
Often not. If the frame and sash are sound, a new sealed unit can be made to size for the window you have. Defogging can tidy the look of a unit you'd like to keep. A new window suits a soft frame or several failing units. Compare the options for foggy sealed units.
Can a brand-new window still get frost on the room side?
Yes. Better glass keeps the inner pane warmer, so frost forms less often, but no window stops it when indoor humidity is high and it's deep cold outside. Tight, newer houses hold moisture from cooking and showers. Run the fans and leave blinds open a little.
Broken glass, hail, wind and break-ins
Summer brings its own glass problems here. Get safe first, then photograph, then cover the opening, then fix it properly.
Glass just broke at home. What's the right order of steps?
Keep people and pets clear and put on shoes. If it's safe, photograph the damage for your insurer. Then cover the opening: plastic and tape for a small break, a board-up for anything large or at ground level. See emergency glass and board-up for what can happen tonight.
When does a broken window count as urgent?
When the house is left open, the window can't be locked, someone could fall against it, or winter is getting in. In January an open pane needs covering the same day. A crack in one pane of a sealed unit, with the other intact, can usually wait for a proper quote.
Can hail ruin a window seal even if the glass didn't break?
It can. A hailstone can chip a pane's edge or knock the frame hard enough to start a leak, and the fog may show a season later. Screens tear easily too. Plenty of homes in North and East Kildonan found this out after the August 2023 storm.
Does MPI cover hail damage to my house windows?
No. MPI insures vehicles, so hail on the car and hail on the house are separate claims. House windows, screens and frames fall under your home insurance. Check your policy and deductible, and photograph the damage first. The pro we connect you with can write up a quote for your insurer.
Older homes and small fixes
Most houses here were built before the 1980s. A worn crank, a torn screen or one cracked pane is a real job, not a reason to replace everything.
Is a worn-out crank worth fixing on its own?
Usually, yes. Operators strip, often when someone forces a window that has frozen shut. The crank may be the only tired part, and it can be swapped without touching the glass. Finding parts for older windows is the pro's job. See window repair for cranks, locks and balances.
Are the original wood windows in an older house worth saving?
Often they are. Sound old wood can be reglazed, weatherstripped and paired with a good storm window. In Armstrong's Point and Crescentwood, both heritage conservation districts, changing windows can need a heritage permit, so repair is often simpler. Rot through the sill or frame is when replacement starts to win.
Can someone reglaze a single pane in an old storm window?
Yes, that's ordinary glass work. A pro cuts a new pane to fit and beds it in fresh glazing. Wood storms are worth keeping in good order: over a sound inner window they cut drafts and keep the inside glass warmer, which helps with room-side frost.
Our house has shifted over the years. Can new glass or windows still fit?
Yes. Houses here settle on clay, and openings drift out of square over the decades. Allowing for that is the pro's job. A sealed unit is made to fit the sash, not the wall, so it's rarely affected. A new window may need extra shimming, so ask how they'll handle it.
Doors, showers and mirrors
The same approach holds beyond windows: when one part is the problem, fix that part.
The patio door drags and barely locks. Is it time for a new door?
Not necessarily. Worn rollers, a dirty or bent track and a latch that has drifted out of line cause most sliding-door trouble, and all three can be fixed. Price a new door when the frame is rotting, the glass has fogged and it's drafty as well.
Can a storm door with a tired closer and cracked glass be saved?
Usually. Closers, sweeps, handles and the glass or screen panel are replaceable parts, often swapped in one visit. Replacement is worth pricing when the frame is bent or the door no longer closes tight. A working storm door takes the worst of the wind off your front door.
Can I get a mirror or shower glass for an awkward space?
Yes. Mirrors, shower panels and shelves are cut to your measurements, and a pro can template around sloped ceilings and out-of-plumb tile, common in older bathrooms. Shower glass is tempered for safety, so it's made to size first and can't be trimmed afterwards. Careful measuring comes first.
Rebates, permits and taxes
The rules that trip people up, in plain words. Programs change, so we link to the official source every time.
Which window jobs does the Efficiency Manitoba rebate actually cover?
Complete windows and doors, not glass. It pays for ENERGY STAR triple-pane windows and doors replacing existing openings, and excludes glass inserts without a full frame and NRCan number. A new sealed unit or a defog won't qualify. Check Efficiency Manitoba's rules and our rebate guide.
I heard about a Manitoba Hydro window grant. Is that still around?
The window and door rebate is run by Efficiency Manitoba, not Manitoba Hydro. Efficiency Manitoba also lists Hydro's on-bill Home Energy Efficiency Loan and higher offers for income-qualified, First Nation and Red River Métis households. The general federal grant has closed. See Efficiency Manitoba's windows and doors page.
Is a City permit needed to swap a window for one the same size?
The City of Winnipeg lists same-size window and door replacement as work that doesn't need a building permit, though it still has to meet code and zoning. Heritage districts and listed buildings can need a heritage permit. Confirm on the City's home improvement page before work starts.
What about cutting a new basement window for egress?
That's a different job. A new or bigger opening changes the wall, so the same-size exemption doesn't describe it. Check with the City about permits before anything is cut, and ask the pro what similar jobs have needed. New openings also fall outside the rebate, which covers replacements only.
Why is there no PST on my installed-window quote?
The installer pays provincial sales tax on materials when buying them. For installation or repair work on your home, the province says contractors shouldn't charge that tax on the bill, so an installed quote normally shows GST only. See Manitoba's bulletin for contractors.
Cost, quotes and how the service works
What moves a price, how to judge a quote, and what happens after you send a request.
What makes one window quote higher than another?
Size, glass type, double or triple pane, coatings or tempering, and shape. Access counts: a second-storey picture window isn't a basement slider. A glass-only price assumes the frame is sound. Travel past the Perimeter can add to it. Ask for everything in writing.
Is swapping only the glass always the cheaper way out?
Up front it usually costs less, since you keep the frame, trim and hardware. It isn't always better value. If the frame is failing or several units are going, you may pay for glass now and a window later, with no rebate. See the repair or replace guide.
What should I look for when choosing a window or glass company?
Someone who calls back and gives an itemized quote in writing before work starts. Ask who installs, what the warranty covers and who answers warranty calls. Be wary of same-day signing pressure, and of anyone who says every window needs replacing without checking the glass.
How does your service work, and what does it cost me?
Nothing. You describe the job, add photos if you have them, and we pass it to an independent local pro who does that work. They contact you, measure and quote, and any contract is between you and them. If it goes quiet, we follow up. See how it works.
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